TCPA & Calling Consent Policy

1. Scope & Purpose of This Policy

This Telephone Consumer Protection Act ("TCPA") & Calling Consent Policy explains the terms, mechanisms, and scope of consent you grant to Edge Care Guide and our authorized Marketing & Carrier Partners when you submit your telephone number and check the consent confirmation box on our forms.

2. What Constitutes Prior Express Written Consent

By checking the mandatory consent checkbox and clicking "Request Guidance", "Get Started", or an equivalent button on our Site, you provide your clear, affirmative, prior express written consent for Edge Care Guide and its matched licensed insurance agencies and marketing partners to contact you at the telephone number(s) provided.

• Automated Communications: Communications may include live voice telephone calls, text messages (SMS/MMS), automated telephone dialing systems (ATDS), and artificial or prerecorded voice technology.
• Scope of Discussions: Inquiries are limited to discussions regarding your requested Medicare guidance, diabetes support resources, caregiver assistance, health insurance options, and educational information.
• No Purchase Condition: Providing consent to be contacted by phone or text is never a condition of purchasing any good or service. You may explore our free public website resources without providing a telephone number.
• Do Not Call Registry Override: Your affirmative consent applies even if your telephone number is currently registered on the National Do Not Call Registry, any State Do Not Call list, or any internal company suppression directory.

3. SMS & Text Messaging Terms

When you opt in to receive text messages regarding your request:

1. Message Frequency: Message frequency varies based on the nature of your inquiry, scheduling confirmations, and resource requests (typically between 1 to 4 messages per inquiry cycle).
2. Carrier Charges: Standard message and data rates may apply from your wireless carrier. Edge Care Guide does not impose surcharges for SMS communications.
3. Supported Carriers: Major carriers including AT&T, Verizon Wireless, T-Mobile, Sprint, Boost Mobile, and regional wireless carriers support delivery of these communications. Carriers are not liable for delayed or undelivered messages.

4. How to Opt-Out & Revoke Consent

You have the absolute right to revoke your telephone and text messaging consent at any time. We honor all opt-out requests promptly and without penalty:

• To Opt Out of SMS/Text Messages: Simply reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message you receive from us. You will receive a single confirmation message confirming your removal.
• To Opt Out of Telephone Calls: Inform the representative during any telephone call that you wish to be placed on our Internal Do Not Call list, and the representative will record your preference immediately.
• Online Suppression Request: Submit your telephone number through our dedicated Do Not Call Request Form or email us at dnc@edgecareguide.com.

5. Compliance with FCC 1-to-1 Consent Standards

Edge Care Guide strictly complies with Federal Communications Commission (FCC) ruling standards concerning lead generation transparency. When your inquiry involves routing to a partner, the matched licensed brokerage or carrier network is clearly identified in the transaction records, ensuring consent is given to logically and topically related entities for the specific Medicare and healthcare support you requested.

6. Contact Our Compliance Office