Privacy Policy

1. Introduction & Scope

This Privacy Policy describes how Edge Care Guide collects, uses, discloses, and safeguards personal information obtained through our website located at edgecareguide.com (the "Site"), our contact forms, telephonic communications, and related online healthcare educational services.

By accessing or using our Site, submitting an inquiry, or requesting care guidance, you acknowledge and agree to the data practices described in this policy. If you do not agree with these practices, please refrain from using the Site or submitting personal data.

2. Categories of Personal Information We Collect

Depending on how you interact with our Site, we may collect several distinct categories of information:

• Direct Identifiers: First name, last name, email address, physical postal address, state of residence, ZIP code, and telephone number provided voluntarily in connection with an inquiry.
• Inquiry & Support Interests: Your stated category of interest (e.g., Medicare guidance, diabetes support resources, caregiver assistance, general questions), preferred contact methods, and non-clinical background notes submitted in open message fields.
• Technical & Device Information: Internet Protocol (IP) address, browser type, operating system, device identifiers, referring URLs, pages viewed, time stamps, and interactions with Site elements.
• Consent Records: Timestamps, IP addresses, form URLs, consent checkboxes, and electronic verification tokens documenting your express consent under the Telephone Consumer Protection Act (TCPA).

3. How We Use Collected Information

We process personal data strictly for lawful business purposes, including:

1. Facilitating Your Guidance Requests: Routing your inquiry to our customer care team or matched licensed insurance professionals and healthcare guidance partners to address your specific Medicare and diabetes-related questions.
2. Customer Service & Follow-up: Answering inquiries, providing educational checklists, confirming appointments, and sending requested resource guides via email, phone, or SMS.
3. Legal Compliance & Recordkeeping: Fulfilling obligations under state and federal telemarketing statutes, TCPA documentation rules, Do Not Call (DNC) registry requirements, and responding to lawful regulatory inquiries.
4. Site Optimization & Security: Monitoring website performance, troubleshooting errors, preventing fraudulent submissions, and enhancing user experience across desktop and mobile devices.

4. Disclosure of Information to Third Parties

We do not sell your personal data for monetary gain. We may disclose your information under the following limited circumstances:

• Matched Licensed Insurance Agencies & Carrier Partners: When you request Medicare guidance or plan-review assistance, we connect your inquiry with an appropriately licensed insurance broker or authorized partner participating in our Marketing & Carrier Network.
• Authorized Service Providers: Trusted third-party vendors who perform technical hosting, email delivery, customer relationship management (CRM), and fraud prevention on our behalf under strict confidentiality agreements.
• Legal & Regulatory Compliance: When required by subpoena, court order, or applicable law to protect the safety, rights, or property of Edge Care Guide, our consumers, or the public.

5. Cookies & Tracking Technologies

Our Site utilizes standard session cookies and minimal performance analytics to ensure page responsiveness and track navigational flows. We do not employ intrusive behavioral tracking or cross-contextual surveillance advertising networks. You can configure your browser to reject all cookies or notify you when a cookie is placed; however, certain site features may function with reduced speed.

6. State Privacy Rights (CCPA / CPRA & State Consumer Laws)

Residents of California, Colorado, Connecticut, Utah, Virginia, and other states with enacted consumer privacy legislation possess specific rights regarding their personal data:

• Right to Know & Access: You may request disclosure of the specific categories and pieces of personal information collected about you within the preceding 12 months.
• Right to Delete: You have the right to request deletion of your personal data, subject to legal retention obligations (such as telemarketing consent records).
• Right to Correct: You may request correction of inaccurate personal information in our records.
• Right to Opt-Out of Sale / Sharing: You have the right to direct us not to sell or share your personal data with third-party partners. Visit our dedicated Do Not Sell / Opt-Out Page to exercise this right instantly.
• Non-Discrimination: We will never deny services, charge different prices, or provide a lower quality of support for exercising statutory privacy rights.

7. Data Retention & Security Measures

We apply administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, destruction, loss, or alteration. All web communications are encrypted utilizing TLS 1.3 cryptographic protocols. Consent records and contact suppression lists are retained for a minimum of 5 years to ensure full compliance with federal telemarketing enforcement guidelines.

8. Children's Online Privacy Protection

Edge Care Guide is intended solely for adults aged 18 and older, seniors approaching or enrolled in Medicare, and adult family caregivers. We do not knowingly collect or solicit personal information from children under 13.

9. Contacting Our Privacy Officer

To submit a verifiable consumer privacy request, ask questions regarding this policy, or request data correction, please reach out to our privacy compliance department: